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❓ FAQ Friday: Credit Questions Welcome
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7
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53
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February 7, 2026
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Account login error
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3
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38
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February 6, 2026
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Noticed a Merchant in the Wrong Category? Tell Us! :arrow_down:
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2
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57
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February 6, 2026
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Anyone else having issues with the App?
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4
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48
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February 5, 2026
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Close Neo Mastercard account
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5
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103
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February 5, 2026
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I recently applied for a neo master card and I`m having trouble
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13
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125
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February 3, 2026
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Tried to sign up for neo but being met witb “Have we met before?”
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3
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29
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February 2, 2026
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Phone number issue
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10
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95
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January 31, 2026
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Work Direct Deposit times
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8
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88
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January 30, 2026
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I have never created an account before and would like to, but: "Have we met? Your information is already associated with an account."
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5
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30
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January 30, 2026
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Yet another disgusting Neo antic will they ever shape up?
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2
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51
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January 22, 2026
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Neo not on Interac list
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16
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157
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January 20, 2026
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New deposit times
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12
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354
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January 19, 2026
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Secured Credit Card Security Funds
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7
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155
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January 19, 2026
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I dontvkno i just need help
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5
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48
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January 16, 2026
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Missing 60k Asia Miles Welcome Bonus – Support Case Stalled
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2
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42
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January 16, 2026
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My card was frauded
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3
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55
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January 14, 2026
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My High Interest account was hacked (took $10,000 and $1,000)
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4
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77
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January 12, 2026
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Password Reset Help
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1
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23
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January 10, 2026
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I use a Secure Credit Card. But my account has been frozen! Why hold my money?
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3
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30
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January 9, 2026
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Community Support – Get Answers Faster, Together
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0
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22
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January 8, 2026
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Managing the credit limit is painful
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6
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189
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January 8, 2026
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Cash boost for Credit Cards
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0
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32
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January 7, 2026
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When will I get my deposit
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3
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62
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January 6, 2026
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Why is there a pending Uber charge when I was already charged for my ride?
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1
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232
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January 3, 2026
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Uber Eats voided authorization but Neo can’t release
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4
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56
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January 3, 2026
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My account has been hacked
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3
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25
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December 29, 2025
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Changing from secured to unsecured with neo
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5
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108
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December 29, 2025
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User Notification when site is down
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5
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54
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December 29, 2025
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Can't login? Customer service? Can't find any number to contact or a way to reset my password
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1
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37
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December 24, 2025
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