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About the 📌 Community Support category
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2
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218
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April 28, 2026
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Only received one of two direct deposits from my work
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0
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7
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May 15, 2026
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24 Card Lock - no notification
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1
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11
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May 15, 2026
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Changing phone numbers
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2
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22
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May 14, 2026
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Cancel Neo Credit Card without Logging-in Neo Account
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4
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45
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May 13, 2026
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I made an interac e-transfer for 2800 the recipient couldn’t except it it said please have sender contact there financial institution and I can’t cancel the transaction
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3
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40
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May 11, 2026
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Change 2 factor phone number
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1
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19
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May 11, 2026
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Ok for a bank that puts its face out there like a ligit credible one you think that the number they give on community support would be slightly useful. How is the big name bank pretty much going out of its way to not address login/no phone to 2fa issue
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11
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46
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May 10, 2026
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Account temporarily disabled?
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3
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31
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May 8, 2026
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New customer is bewildered by Neo
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12
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46
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May 8, 2026
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Applied for wrong Neo World Elite card — can I switch to Cathay Neo World Elite+?
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3
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37
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May 6, 2026
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Results tells me, “you already have and account “
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9
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33
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May 6, 2026
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Payment solutions
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2
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31
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May 5, 2026
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Travel Perk discontinued, need insurance clarification
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5
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34
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May 5, 2026
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Dealing with Estate Matters Internationally
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5
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27
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May 5, 2026
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Can't create account
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1
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13
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May 5, 2026
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Account frozen without explanations
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4
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209
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May 5, 2026
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Having trouble signing in to account and can’t get a hold of customer service or any agents or email addresses
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1
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16
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May 5, 2026
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Neo Community Support
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9
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389
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May 4, 2026
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Why does it take over a month to process missing cash back?
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4
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37
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May 4, 2026
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Neo Card expired
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21
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57
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May 4, 2026
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Neo account frozen
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1
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57
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May 2, 2026
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Neo Youth Card and Everyday Card
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4
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76
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May 1, 2026
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New deposit times
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16
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553
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May 1, 2026
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Late deposit today
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9
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54
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May 1, 2026
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New bank account update/changes?
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3
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37
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April 28, 2026
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not getting an email for the resetting of the password for my new account
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5
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21
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April 28, 2026
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Can't remember email
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5
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17
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April 28, 2026
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When Neo doesn't work
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7
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110
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April 27, 2026
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How do i move from a secure to neo un secured credit card
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5
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75
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April 27, 2026
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