I have never created an account before and would like to, but: "Have we met? Your information is already associated with an account."

Community Support
1

Hi,

After entering my phone number on sign up I get the message

“Have we met?

Your information is already associated with an account. Log in with your existing details.”

I would like to open a new account and I have never held an account before, I’m guessing my phone number was previously associated with someone else? Could someone please help?

Thanks!

2 Likes
2

Any chance you had an HBC account first? Have you tried reseting your password?

3

Nope, no HBC account for sure.

I tried resetting but I get no email. Which is why I suspect it’s my phone number that might have been previously registered.

1 Like
4

Yeah, you probably need support. They’ll come find you here, probably tomorrow. The duplicate phone number thing comes up sometimes, telecom companies have started recycling the numbers.

5

Thanks for trying to help, Daniel! I’ll wait for someone to contact me then.

6

Hi liliesallaround, welcome to the Neo community!
The “Have we met?” message usually means your login details are already registered to an account. No worries, I can look into this and get it sorted for you. I’ll send you a DM to protect your personal information, so please keep an eye out.