My High Interest account was hacked (took $10,000 and $1,000)

Community Support
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I found suspicious transactions on my high interest account that I could no recognize.

These transactions were a $10,000 transfer to CI Investment Services Inc. and a $1,000 transfer to CI Investment Services Inc. simultaneously at 2:03 PM December 8, 2025.

I found out these transactions January 8th, 2026 in the morning and chatted with a couple of agents of Neo Financial about this possible hacking, but they said they could not find anything suspicious.

They insisted that I must have forgotten about thㅑs transactions that I made by myself and told me contact the company CI Investment Services Inc.

I googled about the company and I found a post the company name were stolen in hacking.
I tried to contact CI Investment, but they did not answer. I just sent an email regarding this issue, still no reply. CI Investment Services Inc. was used in fraud

I called 1-855-636-2265, explained the situation to an agent of Neo Financial but I felt that they were lukewarm to help or solve the issue.

If the transfer were made by myself, there must be accounts that the fund were transferred to.
The cybersecurity team of Neo Financial should investigate these transactions and I believe they can trace the detail records of the transactions, if they are willing to.

Based upon my contacts with Neo Financial agents, I do not feel that I was helped by them. I felt that they just try to evade their responsibilities.

Neo needs to strengthen their cybersecurity team and fraud protection capabilities.

Please investigate this transaction thouroghly.

transactions
transactions1267×245 28 KB

4

Hey @sparkandy64, welcome to the community! I’m really sorry you’ve had to deal with all this, that’s definitely not the kind of experience we want for our users. I’d love to help get it sorted for you. Please send us a DM so that we can resolve this for you right away!

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How can I send you a DM??

2026년 1월 10일 (토) PM 2:45, Abhishek Kotwal <notifications@neofinancial.discoursemail.com>님이 작성:

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Thanks so much for asking this and for being part of the Neo Community!

You can send us a direct Message by following these steps:

  1. Click on my name or avatar on this post to open profile card.

  2. On the pop-up, click the “Message” button (with the envelope icon).

  3. A new message window will open – add a subject and type your message.

  4. Click “Message” / “Send Message” to send it.

I’ve just sent you a DM, so you can reply directly to that message whenever you’re ready.
If anything doesn’t work , please let us know here and we will help you get it sorted out.
fin-official

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Hi @sparkandy64 , this is Abhi. It was great speaking with you! We’re glad we could assist with your transfer and make sure everything went smoothly. At Neo Financial, we’re here to make banking simple and reliable.