I have been using the NEO credit card as my primary card for daily expenses for over 1.5 years. Additionally, I have other products and a premium subscription.
Throughout this time, I have tried three times to request an increase in the credit limit on my credit card, but each time the response is the same: please try again in 90 days.
I contacted customer support, but they said the process is automatic and cannot be influenced.
It seems to me that there’s clearly an error in this automatic process, and it’s not considering certain parameters. Credit score 750+, HIS, regular spending and repayments without delays, premium subscription, fulltime job, etc.
Honestly, when you receive a response from a bank you trust and use every day saying they cannot raise your limit, it causes strange feelings and frustration. At the same time, other banks are ready, right off the bat, without knowing you or your creditworthiness, to give $5K without unnecessary questions. I agreed to this, got a credit card from another bank, and am thinking of completely switching to their services.
But I like the idea and what NEO is doing, so I would like NEO not to lose its customers.
I still believe that my fourth attempt will be successful.
Hey @Alex Thanks for taking the time to share your experience with us, and I completely understand how frustrating it must be to go through the process multiple times without a resolution, especially when you’re a loyal customer with a strong credit history.
I’ll take this back to the team to look into this to see if something might be off with the automatic process. Let me see if I can get some clarity for you on this.
My experience has been similar. The automated response to requests doesn’t provide much explanation and I imagine most people will feel a bit stuck when the automatic response doesn’t feel reasonable
I assume we’re not alone, and many others have faced the same problem. I hope the dev team looks into this message and takes action to improve the situation
Hi @Denisa.Neo
Do you have any updates?
I see in my app that I can request another credit limit increase. However, I want to experiment with the product manager responsible for this process and get a full explanation if I am refused for the third time…