I recently applied for a neo master card and I`m having trouble

Community Support
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  1. I haven`t received the master card yet.
  2. because, it stopped at the last step , it wasn`t the card I applied for .
  3. I clearly applied for a card with a 0 annual fee, but it says the annual fee is $ 125.
  4. I applied for a card that didn`t, but they forced me to apply for a deposit.
    • Can i change my card to one without an annual fee ?
    • If not, I would like to cancel the application itself.
    • Please tell me how .
  6. Please send all replies by email (XXXXX)
  7. I don`t know your company`s telephone number. please give me a telephone number or email address where I can reach you anytime during business hours.
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Hi @SEUNG_MYENG_MUN, I just had to delete the personal info you included to ensure your privacy and security. I’m terribly sorry to hear about this situation, I will be reaching out to you through DM on here to get more information on this so I can lend a hand from there. Please get back to me when you can so I can help find a resolution for this!

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Hi

I haven’t received my Mastercard either yet and it’s been months

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Hi @Sd94, thank you for reaching out and welcome to the community! I’m so sorry to hear about the issue with your card. Have you had a chance to request a replacement through the Neo app? If not, here’s how to do it:

Neo App

  1. Log in to the Neo app

  2. In the Accounts tab, select your credit card or Neo Everyday account (for the Neo Money card)

  3. Tap Manage card

  4. Select Request a new card

Web

  1. Log in at member.neofinancial.com

  2. Click Cards from the left-side menu

  3. Use the arrows to select the card you want to replace

  4. Scroll down to Security & Help, then select Request a new card

If you run into any trouble or have any other questions, feel free to let me know and we’d be happy to help!

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Hi

I downloaded the app, and once I got in, it had me create a new account, and my card isn’t showing up on that

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If you created a new account… it is a new account. If you were able to create a new account with the same email, your old account must not exist, You should probably just do a new application and get a new card.

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What about the $100 I had uploaded previously?

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If you have $100 in another account, you’re going to have to get into that other account. It must be created under a different email or something? Pretty sure it requires a SIN number to open a bank account, so it seems unlikely there would be a lot of duplicate accounts.

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It sounds like your original account (with the $100 deposit) may be under a different email or login. I can definitely help you get access to those funds. I’ll send you a direct message to collect some details and look into this for you, please keep an eye out for my message!

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Ok thank you, this has been so stressful

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Can I just cancel the card and get my money back please ?

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I’m really sorry to hear this, @Sd94. I’ve sent you a direct message to help with accessing your account and funds. I’m here to make sure this is resolved for you and that the process is seamless.