About the 📌 Community Support category

Community Support
1

Got a question? Ask the community first. Get help from members who’ve likely been there before. If we can’t solve it together, our support team is one chat away!

2

I would like to know if my account # 7762 7822 686 under my name Danilo V. Meneses is active or whether it never existed. David Lawson has been asking me to pay him before I can withdraw.

Thank You,

Danilo V. Meneses

3

I can’t log on to app . My email doesn’t match my phone number and 8 can’t remember the email I signed up with. My credit report shows 8 have a credit card with neo but I don’t have access to it

4

hi guys, just a question, i had 2 fraudulent charges on my card for over $ 2100 each about a month ago and i put in the dispute for them, how long does it take for them to dispute the charges, now there was another 4 attempts at over $ 7100 each on the same day that were declined. like i said this was almost a month ago and the charges are still showing up on my account. so my question is how long does it take for them to come off my account.

5

Hi @gmanz50,Thank you for flagging this! We understand how concerning it can be to see these charges still showing on your account

The investigation process can take some time, as it involves several steps, including reviewing the transaction details and waiting for the merchant’s response.

If you received confirmation that your dispute was escalated and received an email confirmation, it’s likely that the case is still under review. For the most up-to-date information, please feel free to contact our Support Team, and they can check the current status of your dispute and provide you with any available updates.

I hope this helps clarify things!

6

I want to know about one click. Someone here was saying if you get a new app it is active immediately, before the general release on November 30.

7

Hey there! Is it possible you opened an HBC credit card (before HBC ceased to exist)? Because they were with Neo towards the end of their existence. I’m not sure how else to help guide you but you would have likely received an email regarding a credit card statement at the time of that purchase. It could be a good place to start looking!