I am writing to formally express my frustration and disappointment regarding the continued freezing of my account, which holds my entire life savings.
I have fully cooperated with your requests and submitted all the documents required to resolve this matter. I was initially informed that the review would take five business days. However, it has now been over 20 days, with no meaningful update or resolution.
Despite my repeated attempts to contact your customer support team, I have received little to no communication or transparency regarding the status of my funds. This prolonged silence and lack of accountability are completely unacceptable.
I am extremely frustrated that my hard-earned savings remain inaccessible without a clear explanation or reasonable timeline for resolution.
I am requesting your immediate intervention to investigate this matter, provide a clear explanation for the continued restriction, and arrange the release of my funds as soon as possible.
I expect this matter to be treated with the urgency and seriousness it deserves. I cannot continue waiting indefinitely without communication or access to my own money.
I look forward to your prompt response and an immediate resolution.
Hey @Oniwinde_Paul Thanks for flagging this and welcome to the community, I understand how frustrating this situation must be, especially when you’re unable to access your savings.
For some context, accounts aren’t restricted without a reason. In certain situations, the team may need to place a restriction when unusual activity is detected or when additional security checks are required to help protect an account.
I understand you’ve already submitted the requested documents and have been waiting for an update. Please allow the team some time to complete their review. They’ll reach out to you with more information through the existing communication channel where you’ve been discussing this matter with them.
We appreciate your patience while the review is ongoing.
They requested documents since 20 days ago and told me it’s gonna take 5 business days to review and it’s 20 days already. I feel like ur company already ole and use my money and just keep pushing me around. I had this account for 2 years and all of a sudden cus u saw enough money in my account u decided to illegally hold my funds without giving me reason. I keep calling and they keep telling me there is no time frame for review like wtf which reputable bank does that. That is to show u guys are a scam and I will be taking this up and I will take it onto my self to make others not fall for ur scam. I will use all social media to let everyone know what u guys really are.