Can’t reply/follow up my own previous post anymore because it’s “closed” by the representative without me even receiving the Cathay MasterCard welcome bonus. It’s been 8 weeks, and I am still waiting for the welcome bonus. If it takes so long to get the Asia miles, why bother giving out a timeline of “you will receive the bonus in a couple of days and up to 8 weeks”. Just simply say it can take more than 8 weeks.
An agent just “escalated” this case, and I was told someone would get back to me in 10 business days. How is this an escalation… I read an old Reddit post from a few months ago that someone from this community helped deposit the bonus in the next day after the post. Could someone help me with the same?? I don’t know why it’s so challenging to give the customers what they are promised.
Hey @zoeyzhang819, sorry you haven’t received your bonus yet! I’d be happy to look into this on my end. Just to confirm, when did you open your account?
Hi, I signed up for the card on August 16
Thanks for confirming! I know this should be coming through any time now. I’ve escalated this for further review and will get back to you as soon as I have an update. Sorry again for the runaround!
I just saw the bonus has been credited to my account 
Thanks for the update! @zoeyzhang819