I need to get into my Neo account and it’s saying I am on a new device yet. I’m using the same device, but I do not have that number working for text message at the moment because I haven’t paid my phone bill due to the fact I can’t get on my neo account. I need to get into the account another way. I have called the neo helpline and it says that it’s not available yet. It states that it should be available every day 7am intill 10 PM or something.
Hi @Nate0103, thank you for reaching out! Just a heads-up, our phone support is available from 7 AM to 8 PM MST. I’m sending you a DM shortly so we can take a closer look into this.
I attempted to call numerous times but it said that it was unavailable every time.
I totally understand! If you called around 6:30 AM MST when you sent your first message, that would’ve been just outside our support hours. That said, I’m really glad our team was now able to connect with you and get things sorted out! 