i’m not sure why today i’m not getting any text messages from neo to let me login i need to activate my bank card i have now recieved and i need to send an interac email transfer and I cannot do either of these things because i’m not recieving text messages from neo, they said they will call if they cannot send them but i am not getting any calls either. i tried putting my sim in another phone, an iphone to see if that would help but it did not.
any suggestions? is there a customer support number i can call?
Hey! I’m not sure if you were able to find the contact number, but it’s 1-855-636-2265.
They also put the number on the back of their cards so that you always have it if you need it!
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Hi @scotty.teh.sysop, thanks for reaching out! As @JustBrendo mentioned, our support number is 1-855-636-2265.
You can activate your card without logging in by visiting: Activate physical card
We also have a helpful article you can follow here: How to activate your Neo physical card
I’ll also DM you so we can look into not receiving the text messages portion as well 
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