i no longer have access to the number that was used for the 2fa for my neo account and i have no way to get in. there is also no number to call for help is just very frustrating.
Hi @shadowdragon993. Thanks for reaching out and welcome to the community!
To update the phone number on your account, our team will need to verify your identity over the phone first - they’ll then guide you through the steps to make the change.
I recommend giving our support line a call at 1-855-636-2265.
If you have further questions, please let us know! We’re here to help!