I keep getting emails that I’m owing money on my Neo Financial account. I have literally never used the card once, so why do I owe money? I also can’t login without a confirmation text on a number I can no longer even access. Now Neo is sending this random charge that appeared on the account to Collections seemingly as it is showing up on my credit report. There is literally nothing I can do about this because I CAN’T EVEN GET INTO MY ACCOUNT. Who do I contact? How does this “bank” not have a contact phone number? This needs to be removed from my credit statement immediately as this is NOT a purchase that was made by me. This seriously seems like a scam.
Hi @kittenfields. Thanks for reaching out and welcome to the community.
To update the phone number on your account, our team will need to verify your identity over the phone first - they’ll then guide you through the steps to make the change.
I recommend giving our support line a call at 1-855-636-2265.
Also, I’m sending you a DM to help look into this further!