How do I retrieve money from my blocked Neo checking account?
Hi @gracen909shaw.ca. Thanks for reaching out and welcome to the community.
We’d love to help and look into this further for you.
Sending you a private message in DM now to get some more info.
Hey man my problem is a stupid one whereas basically I signed up for this a while back but haven’t used it and now I’m wanting to, but to sign in they’re trying to give me a code sent to a phone number that I don’t have anymore so how do I fix that brother?
Hi @John_Hamm. Thanks for reaching out and welcome to the community!
To update the phone number on your account, our team will need to verify your identity over the phone first - they’ll then guide you through the steps to make the change.
I recommend giving our support line a call at 1-855-636-2265.
If you have further questions, please let us know! We’re here to help!