Hi team, I’m trying to log in to my neo account but I don’t have access to the phone number I used to sign up to Neo! How can I go about changing my phone number please help
Hi @Anthony_gregory. Thanks for reaching out and welcome to the community!
To update the phone number on your account, our team will need to verify your identity over the phone first - they’ll then guide you through the steps to make the change.
I recommend giving our support line a call at 1-855-636-2265.
If you have further questions, please let us know! We’re here to help!
I could use some help on this matter as well please.
Welcome to the community! @Roger_Mcfadyen
I could definitely help with that, have you had a chance to reach out to the support team yet?
I need help with this as well is there any other way to go about changing it without having to call in? i can’t login without it
Welcome to the community! @Sara_Mountain
This is something I can look into for you! Were you able to get in touch with support about this?