I can’t access my old phone number

📌 Support
1

Hi team, I’m trying to log in to my neo account but I don’t have access to the phone number I used to sign up to Neo! How can I go about changing my phone number please help

2

Hi @Anthony_gregory. Thanks for reaching out and welcome to the community!

To update the phone number on your account, our team will need to verify your identity over the phone first - they’ll then guide you through the steps to make the change.

I recommend giving our support line a call at 1-855-636-2265.

If you have further questions, please let us know! We’re here to help!