I have a major issue, when I signed up for my NEO card I used a phone number which is no longer in use…I have had a new number for over 3 months now but cannot access my access my account because a code is being sent to my old number which is no longer in use. I have called NEO in Feb and now that tax season is over in May and same bullshit…asking me when was the last time I used the card, the transactions etc.,…its been more than 3 months, I dont remember…all I need is for them to help me change my number so I can pay my bill and see what the acct balance is…the customer service girl could not help me, not in Feb not in May…what should I do here??? any suggestions?
Hey @malah, good to have you join the community! 
You can actually update your phone number from the login screen without accessing your account.
- Open the Neo app or website and go to the login screen.
- When prompted for your verification code, tap “Lost access to my number.”
- Complete the quick identity check (you’ll need your government ID and a quick selfie).
- Enter your new phone number and confirm it with the code sent to that number.
Once verified, you’ll be logged in with your updated number. If the identity check doesn’t go through, just hit the “Contact us” button and our team will jump in to help!
Thxs I will try this
Let us know if it works.