Please help! Never had an account before.
You could try resetting your password using the email you used when trying to sign up for the account. There are situations that people forgot that they created an account with Neo in the past. If you have never created a Neo Financial account, I advise that you contact them immediately at +1 (855) 636-2265.
Welcome to the community @joanna22! 
The “Have We Met?” message usually means that the email address or phone number you entered is already associated with an existing Neo account.
Have you been able to reach out to the support team yet?
If reset doesn’t work, I would contact support as it’s possible the number or email has been used before by a user who had them before you.
If it’s a prepaid phone plan, this is very common as they get recycled often.
In uncommon cases it could be fraud, so either way make sure to contact Neo’s tech support team.
Regards,
Neo Insider & Community Member - Dreamily.