Community support
I’m trying to create an account to apply for your credit card but it’s responding with the following phase; "an account already exists using the information provided ".
Please help.
Did someone open an account using my credentials
You may have a NEO credit card through someone else.
I had the same thing and it turns out i took out a Tims credit card a while ago and the provider is NEO
How do I reach customer service to get support. I’m concerned about security
Hi @Champ8gne, I am sorry to hear that you are having this experience. Especially when concern around security is involved. Have you been able to get in touch with support and resolve the issue? If not, I would be happy to assist and try to get this resolved quickly for you.
No. My concern is not resolved
I’m sending you a DM on Discourse now.
Hey there @Champ8gne , I’m happy to help with this. This message doesn’t usually mean someone else opened an account using your information. In most cases, it just means an account was previously started or created using your phone number. Just to be sure, is your phone number new or recently assigned to you by your service provider? In some cases, reassigned numbers can still be linked to an existing account.
I’ve had the phone number for approximately 3 years. This could be the case because I still get calls for a Matthew.
How do I verify this?
And what is the work around when applying for a Neo account.
@Champ8gne Ahhh, that explains it! If you’re still getting calls for Matthew, his old account is likely still linked to that number in our system.
I’ll shoot you a DM right now so we can look into this privately and get it sorted out for you!