Unauthorized third party external deposit made

Community Support
1

I noticed an unauthorized $100 “External Withdrawal” from my credit union account that I did not make. I believe my ex set it up when he had my phone and laptop, which had my passwords saved and could receive verification codes. I’m assuming he linked my account to his Neo Financial account because he’s the only person I know with one, and I don’t have a Neo account.

He is now in jail. Has anyone dealt with something similar? What’s the best way to recover my money and make sure this can’t happen again? I’ve already noticed the unauthorized transaction and want to secure my account as quickly as possible. Any advice would be appreciated.

2

Welcome to the community @Tbne3434 :tada:
Really sorry you’re dealing with this, that’s a lot to handle. Have you reached out to your credit union yet to let them know the transfer may be fraudulent and to secure your account? Once that’s done, our team can take it from there and review the flag.

I’d also strongly recommend updating your passwords (especially email and online banking) as soon as you can, just to stay safe.