I wanted to transfer money from Everyday Account to Regulwer bank now almost one month ahs gone still i couldn’t get the money back to account?
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Hi @Tissa_Jayasekera, thank you for reaching out. It definitely shouldn’t take this long for an Electronic Fund Transfer, I’d like to look into what’s going on.
Do you happen to have a ticket number from when you contacted support about this? If you can share it, I can review the details and help move things forward. Happy to help!
Attention of Mr.Sana-Neo
On 14th of Nov.2025,@ 15:27 in the Neo Financial Support messages “This Ticket was created on your behalf” is stated but i do not see a ticket number.
I see on page 3 Your request (6446558) has been updated to add additional comments, reply to this email.
As instructed I have informed the Canadian Anti fraud center. I have refurbished the computer and changed the passwords ect.
As instructed I have submitted the void cheque, when i call them response is within 5 business days money will be transferred, but to date it has not happened.
Very lst time i contacted the support group and he said with in few days you will be contacted via email, it has taken place today i am happy.
Kindly make arrangements to submit the funds back to My bank account. pls. I am paying surcharge every month.
Thank you for understanding me and communicating with me.
Have a wonderful day, expecting a favourable response from you.
Tissa Jayasekara.
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Hi Tissa, thank you for sharing all the details! I was able to find your profile and have followed up with the team to figure out the best next steps. I’ll keep you updated as soon as I hear back.
Hi!
Thanks for your quick response, Appreciate,
What I need is Hard earned money “Back to my bank” . I have submitted a void cheque as requested, its in the support correspondence.
Have a wonderful weekend,
Tissa Jayasekara.