Government said the funds say deposited, but there are no funds in my neo acct. Double checked bank numbers and everything was good. Has anyone had this issue??
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Hi Danon, thanks for flagging this! I’m just seeing it now, but we can take a look first thing in the morning and help out. It may just be a standard process delay, transfers like this aren’t always instant, but that doesn’t mean we should investigate.
Hi Danon, I have gone ahead and sent you an email to confirm a detail so that we can get this looked into for you as soon as possible. Please keep an eye on your inbox for it and get back to me when you can. We’ll have this looked into with more depth as soon as possible.