Hey everyone,
I sent an e-transfer from my Neo account to my TD account, but the money ended up in someone else’s account. I have screenshots proving it.
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Multiple calls (3+ hours) and emails to Neo so far.
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Neo’s rep, Austin, completely deflected responsibility and is now asking me to contact Interac and TD on their behalf to track their own mistake.
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Escalated via email with a 48-hour deadline. Neo now says the funds are pending at the receiving bank but hints it might be due to a previous phone number owner.
This is causing huge stress and inconvenience. I’ve seen similar cases where transfers stayed pending for 26 days, only resolved after repeated follow-ups.
Has anyone experienced this? How did you get Neo to fix it and recover your funds?
Thanks!