The other day when I went on the Neo app, there was something there about upgrading my card. I didn’t click on it at the time and now when I go into the new app, it doesn’t show me anything about the upgrade. Is it still possible to upgrade the card without that message being on the Neo app anymore.
2 Likes
Hi @Hardcore, welcome to the Neo community! Thanks for posting about this, there’s a couple things that this could be, but could you let me know if there is a payment that is overdue on your account? One of the criteria to swap would be that you’re all caught up on payments. Feel free to send me a DM about this if you would be more comfortable with talking this through in private! We’ll get to the bottom of it!
1 Like
What card are you on and what are you hoping to upgrade to? Happy to provide some card context.