Has anyone else had the issue where their card expired but no replacement was sent? I’ve never had to request a new card when it’s coming close to the expiry it’s always just arrived in the mail a month-ish before..
No, never. You would think it would be an automatic process of sending you a new card. At least this has been the case for me with every banking institution I’ve ever used.
Same with me. I’ve always just received a new card and I just activate it.
Have you moved recently, by any chance?
Yes but I got mail forwarding and I’ve gotten other mail.
That’s weird then, like everyone else never had the issue.
I’ve never had problems getting the card replaced myself. Can you get by with the digital card? Is it already expired?
I got the digital card but only after the email and notification that it’s expired and I can’t use it.
Better get support to re-order one. They can confirm the address as well, 9 times out of 10 that’s the issue.
I processed it through the app. 3 weeks free delivery and $29 3-5 days.
It’s possible the mail stopped forwarding or this one slipped through. I’d make sure Neo has the new address.
I received a new card within 3 days and didn’t pay for express.
I didn’t pay the extra, I can use my credit card in the meantime. And I moved back in February and changed the address in Neo almost as soon as I got the lease signed.
Yes, I got a notification that my card expired today but I never got a replacement card.
Support can probably credit you the fee, if you have the patience to call in.
Good feedback, I’ll make sure the card team knows. Can you confirm the address is good, Paul?
yes, the address is good - no changes
Gotcha! I’ll make sure there’s no known issues in card delivery right now.
I just had the issue where my card was expired and I couldn’t request a card via the app. It only said to activate. But going on to the website and logging in allowed me to request a card and now the app has updated to say one has been ordered.
Had the same issue. I got a notification that my card expired and I could order a new one in the app. To be fair I don’t think I ever used it once. Had no idea it had even expired. Logged in and requested a new one. So you aren’t the only one. Had you ever used it? Maybe that’s the commonality with people who just got the same message. Activated but never used the debit card?