SHEIN Toronto small charge - Never used Shein

This is so strange. I have never used Shein. I have looked at my previous statements since the account is opened just to make sure it was not me and I have never purchased anything on Shein. The transaction happened at 11:31PM yesterday and I found out when I woke up at 4AM this morning. I was sleeping when the transaction occurred. I have immediately frozen my card and ordered a replacement and also got a new virtual card. I know the transaction is still pending but I still disputed it ( if it goes away I don’t want a refund or whatever ) but I just hope You will have enough information to know what happened.

I have looked on the internet and apparently a lot of people got or are getting small charges from Shein. What is weird is I live alone and almost exclusively pay with Apple Pay.

Now the elephant in the room - Some people sent messages here saying their accounts was closed because they disputed a transaction. In my case I flagged that because I never did that purchase and it was flagged in good faith. I just hope you will not close my account lol I always pay my stuff on time and never had any issues before. I am worried my account will get closed since I have flagged a suspicious transaction.

Hey @jsmaster, thanks for flagging this, and I’m sorry you had to wake up to an unwanted charge.

No worries about disputing it, we definitely advocate for our customers, and disputing a transaction doesn’t mean your account will be closed. There’s always more context to these situations, and each case is reviewed individually.

You’ve done the right thing by freezing your card and flagging the charge. The team will review it and reach out by email if they need anything else from you.