I’m extremely frustrated with this situation. My account was functioning normally, and I was even able to use my card for purchases. However, as soon as a transfer was deposited into my account, my card and account were suddenly frozen without warning.
I contacted customer service twice. The first representative hung up on me, forcing me to call back. The second representative spent nearly an hour asking numerous questions to verify my identity. Despite completing the verification process, my account remains frozen and I still cannot access my own money, which I urgently need.
I was told that the reason for the restriction was that an Adobe subscription I had forgotten to cancel attempted to charge my card multiple times. Freezing an entire account and preventing access to deposited funds because of a failed subscription payment seems completely unreasonable and disproportionate.
This experience has been incredibly frustrating, especially considering the amount of time spent with customer service and the fact that the issue remains unresolved. I would appreciate an explanation and an immediate resolution so I can access my funds.
, I’m so sorry to hear this. When was the account frozen?