Neo has decline my dispute from an unauthorized &fraudelent purchase done in missuagga loblaws and superstore left with 0 was stranded for 2 nights coz dont have to funds to fill gas up (kindersley Sk) to go home in edmontonAb.
Could someone help me figure how am i going forward with this please, im wiped out clean 0 balance and now bills are due for today.
Contact Neo Support, and explain the situation.
You will likely need a new card due to the fraud.
Best of luck and keep us posted.
Regards,
Communuty Memeber & Neo Insider
- Dreamily.
I did contact and have reach out to support but & so far all I get is frustrations and diminished confidence with them. They have abandoned me during my plead even just for gas to go home. I have to literrally beg post a sign at the gas station to where I got stranded and 2am yesterday night a good samaritan out of the kindest of his heart spared $60 dollars gas to drive home to Edmonton. Although He offered me something to eat but the Gas is already to much to have bothered him despite not having ate since git stranded. Money taken from me just like that plus added stress from for lack if support is beyond imaginable. I just want my money back. I’ve worked my ass off to earn those and just like that it’s gone.
@alvin Welcome to the community! 
That must have been a very stressful situation, and I’m really sorry to hear this.
What did support say when you reached out? Do you have a ticket number from your interaction with them?
Hi Alvin,
We’ve reviewed the dispute that was submitted on 2026-06-17 15:45 (MST):
- Merchant Description: RCSS MAVIS ROAD #2841 MISSISSAUGA CAN
- Transaction Amount: CAD 33.37
- Posted At: 2026-06-17 15:45 (MST)
Unfortunately, this transaction isn’t eligible to be disputed under Mastercard’s policies. The transaction was made using a mobile wallet, so the card was previously authenticated by the cardholder. Here’s a summary of the transactions that aren’t eligible for chargebacks, along with tips for keeping your account secure. We will be closing this dispute.
We recommend that you contact the merchant directly (if you haven’t already). In many cases, the merchant can help resolve the issue directly.
Any additional evidence from the merchant (such as emails with the merchant) can help us dispute the transaction. Please reply to this email if you have any new evidence and we’ll review this claim again.
We’re sorry that we weren’t able to assist you further. If you have more questions about this dispute, please reply to this email. Otherwise, the fastest way to contact us is through chat.
Dispute Resolution Team
@Yeni-Neo @GrantLahring_Neo i guess one of them can take a look and help you. @alvin Block the card so that no further transactions take place.
@alvin, I can see the transactions were completed using tap, which usually means your physical card or phone was used to make the purchase. Do you still have your card with you? Also, do you know if anyone else may have had access to your card or phone?
Geographiclly impossible i am in saskatchewan while the transactions were done in ontario. Card and my phone is physically with me. And that is what i was pointing at.
Thanks for sharing all of those details. Could you provide a ticket number from one of your interactions with support? I’d be happy to take a closer look on my end and see if I can better understand what may have happened.
Hi @alvin,
Thanks for sharing those details and screenshots.
From what I’ve been able to gather, it appears that an authorization code (OTP) was used to add your card to another person’s Google Wallet. This process cannot be completed without a verification code being sent to the phone number linked to the card and then entered during setup.
Given this, I’d strongly recommend taking steps to secure your accounts as soon as possible, as it’s possible that someone may have gained access to information associated with your device or phone number.
I’ll send you a DM shortly with some steps you can take to help secure your account and prevent any further unauthorized activity.
I know this is a frustrating situation, and I appreciate you providing the additional details while we looked into it.
kudos to the guys who help me find answers and help me get my money back. special mention to Yeni -neo who made this possible. Greatly appreciate the help, again Thank you
I trust NEO, the support group will solve the problem, but they will investigate and reply. It takes time, until then “Hold your horses”
Good to see you again, Tissa! Hope all is well in your world.