Since you switched to people’s Bank Neo is no longer listed for an e-transfer account. I was sent an interac request and couldn’t access it.
Hey @Mojofish Sending you a DM right now!
Hey everyone - I wanted to also post an update here just in case any of you find yourselves encountering a similar issue when trying to accept an e-transfer into your Neo account but can’t seem to find it on the list.
Here’s what you can do:
If you have tried scrolling through the entire list and do not see us listed, then your second option would be to search in the search field ’ Neo Financial - with Peoples Bank’ and it should appear as an option. (see screenshot below)
Here is the direct link to the help centre article as well - if you want a bit more info.
Comment below if you have any more questions!
For anyone else wondering the same thing, we’ve put together an article here that goes into more detail about the request function!