Hey everyone,
Just a quick heads-up for anyone waiting on a card from us. Canada Post is on strike again, which means deliveries across the country are expected to take longer than usual. If you’ve recently applied for a Neo Credit or Money card, or requested a replacement, you’ll likely experience delays. Normally cards take up to 15 business days to arrive, but with the strike and mail backlog, it’s hard to predict exact delivery times.
You don’t need to wait for your physical card to get started! You can add your Neo card to Apple Pay or Google Wallet right away and use it for both online and in-store purchases.
Here’s how to access your virtual card:
Neo App
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Log in to the app
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Go to the Accounts tab and select your card
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Tap Manage card → View card details
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Enter your password or use biometrics
Web
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Log in at member.neofinancial.com
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Select Cards from the left menu
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Use the arrows to pick your card if you have more than one
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Click Show details and enter your password/biometrics
More details on virtual cards here
A couple of notes:
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Our virtual cards offer tap payment support with a limit of $250 per tap. Some merchants can split larger purchases if needed.
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For those who have opted into receiving paper statements, the due date does not get pushed back due to the delay in shipping.
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You can always view your statements in the app:
Open the app → All (or Credit) tab → Select account → Statements.
We know this is frustrating, but hopefully these workarounds help while Canada Post sorts things out. If you want to read more about this, here’s the latest information on the Canada Post service disruption.
If you have any questions, drop them below, we’d be happy to help!