I cant get into my account
I recently bought a phone that bricked and my neo account is really important to me and it keeps sending a code to my bricked phone number that i no longer have please anyone can you tell me what to do?
Sounds like a user failure.
"In my experience, human error usually is a result of poor design: it should be called system error. Humans err continually; it is an intrinsic part of our nature. System design should take this into account. Pinning the blame on the person may be a comfortable way to proceed, but why was the system ever designed so that a single act by a single person could cause calamity? Worse, blaming the person without fixing the root, underlying cause does not fix the problem: the same error is likely to be repeated by someone else.” – Don Norman, The Design of Everyday Things
Welcome to the community @karlton_kantera! 
I can see you’re locked out because the verification code is going to a phone you no longer have access to. The quickest way to get back in is through our self-serve identity verification flow right in the app or on the website. It only takes a few minutes, you’ll just need your government ID and to take a quick selfie. Here’s what to do:
- Open the Neo app or go to the Neo Financial website and start the sign-in process.
- When you reach the screen asking for your verification code, look for the option that says “Lost access to my number” and tap/click it.
- You’ll be asked to complete a quick identity verification check, this involves taking a photo of your government-issued ID and a selfie.
- Once your identity is verified, you’ll be able to enter your new phone number and receive a verification code there to complete your login.
If you run into any issues during that process, please don’t hesitate to reach back out.