Closed accounts

Community Support
1

My accounts were closed and said it is temporarily frozen and disabled

I phoned customer support and was told that they had to make a ticket. Couldn’t get an explanation as to why. Have no way to access my money that was still in my account

What’s going on?

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2

Welcome to the Community @Lucille_Murina :tada:
I’m really sorry you’re going through this, especially with funds still in the account and limited information available.

Neo doesn’t typically freeze or close accounts except in certain situations, such as when there are concerns about account security or a violation of the Terms and Conditions. While I’m unable to provide additional details regarding the decision itself, if you still have funds remaining in the account, our support team can help with the balance withdrawal process and any next steps required.

I know this isn’t an easy situation, and I appreciate your patience while you work through it with the team.

3

My membership was p as of fpr as max everything I still haven’t heatdftom them about the balance on my account!!!and NO ONEhass phoned me back