my account was blocked after i have moved some money in it i made 1 or 2 transactions and they blocked my account which has 26k
after they kept delaying me to release my money even i have sent all the documents and details they needed, eventually they told me to send them a bank account to send the money back then they said not workinng yesterday they told me within 24 to 38 hours they will call no one called and when i called they took my onfo again they said 10 days and they will call me back.
i am scared on my money and i have a lot of payments to make and stiill they delay me every day and always i tell them stiill my money i cannot have access to it.
@marcandrelaforest I completely understand that this is stressful, but as we’ve discussed previously, Neo takes account security and compliance very seriously.
When an account is restricted or closed due to Terms and Conditions violations, it is placed under the exclusive review of our specialized security team. These strict verification protocols are legally required to ensure that funds are safely released only to the verified, legitimate account owner.
Community support cannot override security protocols, alter timelines, or manage funds on a public forum. Our specialized team is actively managing this case through our secure channels, and any next steps must continue directly through them
i dont want the community support to over ride, but every time i talk to someone i receive a new message, first it was 5 days then after the 5 days 24 to 38 hours then after that 10 days i dont understand why the wait and for what they dont explain to me anything.
and it is really frustrating to be in the dark about my own money.