Hi all, I closed my secured credit card at the beginning of June. I asked for my security funds to be returned to my bank account and it has been almost a month without my funds being returned. Neo says the fund have been sent but my bank does not have any pending transfers from them. I have tried contacting neo multiple times and now the chat is stuck open and no one is responding. Phone calls have not been helpful. What’s my next course of action? Where can I put a complaint into? Thank you
Welcome to the Community @Kuku 
I’m really sorry you’re dealing with this. Waiting that long for your own funds is understandably frustrating. I’d love to take a closer look into this for you.
If you have a support ticket number from any recent chats or calls, could you share it with me? That will help me review the details and see how I can assist.