Je cherche à obtenir de l’aide d’un représentant de Neo ou de quelqu’un qui aurait vécu une situation similaire.
Mes comptes Neo ont récemment été fermés et il me reste environ 0000 $ dans mon compte. Le service à la clientèle m’a confirmé que les fonds n’ont pas encore été envoyés et qu’il faudrait environ six semaines pour effectuer le remboursement.
Cependant, on m’a également indiqué que puisque les fonds avaient initialement été reçus par Virement Interac, Neo les retournerait au compte de la personne qui avait envoyé le virement.
J’ai déjà fourni un spécimen de chèque d’un compte bancaire externe à mon nom, et je voudrais savoir s’il existe une autre façon pour que Neo me retourne directement mon solde restant, plutôt que de le renvoyer à l’expéditeur initial.
J’ai appelé le service à la clientèle à plusieurs reprises, mais je n’arrive pas à obtenir une réponse claire ni à parler à quelqu’un qui peut examiner ma situation. Je n’ai également plus accès à mon compte Neo, donc je ne peux pas utiliser le clavardage sécurisé.
Je ne conteste pas la fermeture de mon compte. Je veux simplement m’assurer que mes fonds restants me soient retournés.
Si un représentant de Neo peut m’indiquer la bonne procédure ou le service à contacter pour régler cette situation, je vous en serais très reconnaissante.
My Neo accounts were recently closed, and I have approximately $0000 remaining in the account. I was told by customer service that the funds have not yet been refunded and that the return may take approximately six weeks.
However, I was also told that because the funds originally came to my Neo account by Interac e-Transfer, Neo will return the money to the original sender’s account.
I received an e transfer weeks ago and I have done other transactions but Neo is stating the funds in my account will be sent to account info I had received money from weeks ago
I have provided a void cheque for an external bank account in my own name and would like to know whether there is a way for my funds send to me.
I have contacted customer service several times but have not been able to get a clear answer or reach someone who can review the situation. I also cannot access my Neo account anymore, so I cannot use the secure chat.
I’m not looking to dispute the account closure. I simply want to make sure my remaining funds can be returned to me.
Why should my funds be sent to an account I received deposite from weeks ago when the account wasn’t closed based on this transaction.
I did an outbound e transfer which was depending and before I knew it my account was suspended , I called several times and received an email my account is permanently closed and funds will be redirected to the origin it came from but I haven’t received an e transfer in weeks.
If a Neo representative can point me toward the correct department or process for handling this, I would really appreciate it.
Salut @Kanne, merci de nous avoir signalé ce problème. Je suis désolé que le remboursement de tes fonds prenne un peu de temps. Parfois, lorsqu’un compte est clôturé, certaines vérifications supplémentaires doivent être effectuées avant que les fonds puissent être débloqués. Pourrais-tu également vérifier si tu as reçu des e-mails de notre part nécessitant une réponse ? Cela peut parfois entraîner des retards.
Hey @Kanne, thanks for flagging this. I’m sorry it’s taking a while to get your funds back. Sometimes when an account is closed, there are a few extra checks that need to be done before the funds can be released. Could you also check if you’ve received any emails from us that need a response? This can sometimes cause delays.
I only received and email notifying me my account will permanently be closed and the funds in my account will be returned to the origin it came from . But I got confused because the reason my account was restricted was when I was sending an e-transfer so why will the funds be sent to another account?
I am not disputing the account being closed , I am only requesting my funds to be returned to an account in my name which I have sent a void cheque but no response from your team
I called the support center and they were very dismissive.
Please I understand you may have standard procedure but I please request the funds in my account be returned to the account information I provided which is in my name
@Kanne Ah, I see. I’m sorry to hear that. If the email says the funds will be returned to the original sender, it means the funds may not be eligible to be returned to an account in your name, and unfortunately, we’re not able to override that decision.
If you have questions about the return of the funds, the original sender can also reach out to their bank for more information.
I would like to understand what circumstances lead to closure of account or freezing of funds by NEO. It’s intriguing that funds withdrawal is based on eligibility in what terms.
@San10 From what we usually see, accounts can be restricted or reviewed for a few different reasons. This can include security concerns, unusual activity, or issues with account verification.
In some cases, an account may also be reviewed if there are concerns about unauthorized access or activity that may not follow our terms.
The exact reason can vary from case to case, so we can’t speak to the details of a specific account without reviewing it.
This wasn’t an inbound transfer . I was sending money when this account got frozen and after so many back and forth with the call agents who didn’t provide reasons for the frozen and what are the next step , I receive a notice for the account permanently blocked and the balance in my account will be refunded to a contact I once received money from which didn’t sit right with me.
I did contact the customer care agent and they were completely dismissive of my case