False advertising to entise opening account then change policy and refuse to help or explain, when I prove under neo terms and conditions emt state unlimited I was then hung up and the phone call and ignored via online chat. They refuse to accommodate me accessing my government issued child tax benefits now unable to feed family. Horrible Horrible bank to deal with PLEASE save yourself the scam stick with reputable branches
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Have screenshot to verify the breach in contract and transcript of treatment and personal questions and zero willingness to assist in any form
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Hi @Karmakhaos777, I am terribly sorry to hear that a policy change has led to such frustration, and put you in this kind of situation. Your experience with our support team is not at all what we strive to provide, and I will be sure to get in touch with them to review the interactions. Iām going to be sending you a DM to get some more details so I can help look into this for you and help find a resolution, please get back to me as soon as you can.
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