My account is disabled

Community Support
1

I’m furious

My account was disabled no notification no letter no phone call whatsoever

No agent to speak to and chat is not working I’m really annoyed of this

2

You can call Neo Financial at +1 (855) 636-2265 and they will be able to help you with your account issue.

3

Tried and they are close

4

You need to call them from 7 am - 8 pm MST.

5

Do call support and maybe they can provide some more context. Generally, Neo doesn’t make money off of frozen accounts, it’s extremely rare. Most often it’s one of two reasons:

  • We suspect the account has been compromised and someone is messing with it.
  • We suspect the account is being used in a way that is illegal or violates our terms.

I hope that context helps! Let us know what the support team says.