I didn’t select a new card and got the default in the mail. Every time I try to add Neo as a payee in bill payments on CIBC I get an error (maybe because my new Neo card has the same account # as Tims?). If I make a payment to my old card, will it still go through? It’s a secured card, if that matters.
Seems the card is connected to an old phone number so I can’t login to Neo or anything. Seems you can’t use the app or anything with the default card, anyways? If I have to take the effort to call in I’m just cancelling this card.
@K_A Hi there! You can actually resolve both of these self-serve
Bill Payment : Keep your payee as Tims Financial (not Neo Financial), but enter your new 16-digit Neo card number. Avoid sending payments to the old card number so your payment isn’t delayed or bounced.
Phone Number Update: Go to the Neo app or member.neofinancial.com to log in. On the verification code screen, tap “Lost access to my number” and complete the quick ID selfie check. You’ll then be able to enter your new phone number and access your app immediately.
Let me know if you run into any issues walking through those steps!