Lost Card - Can't set up payment

Community Support
1

I lost my card and don’t know how I can set up my account to pay my balance - I can’t get through on the phone. Any suggestions? Thanks in advance

2

@Susan_Sickles Hi there! You can manage both steps right from your phone

  1. Freeze/Replace the Card: Go to Accounts → your credit card → Manage card → Select Request a new card).

  2. Pay Instantly (Recommended): e-Transfer money into your Neo Chequing account, select your credit card in the app, tap Pay, and pay directly from that balance. It applies immediately.

  3. Pay via External Bank: In the app under Manage card, tap the eye icon to view your full 16-digit card number. Add Neo Financial as a bill payee at your other institution using that number (takes 3-5business days).

Hope this helps!

3

THank you for your response. Unfortunately, its a bit more complex - I’ve put in a ticket for support to assist.

4

Ok perfect, You’re very welcome anytime!