I am trying to MIGRATE my Tim’s Financial account to Neo account.. I get to this page.. I already received my physical Neo card in the mail but for some reason my Neo profile does not have CC linked… I contacted chat and the agent I got “Ishecia” was extremely useless, giving Tim’s Financial support number (which is non-existent now along with email) and saying I should wait for a replacement card in the mail when I mentioned multiple times I already received it.. can’t activate Neo card and do migration… it is VERY stressful and not a good first impression for Neo services… so far it has been completely garbage. I was rather happy with Tim’s Financial until some jerk at Tim’s thought it would be hilarious to go with a shutdown and screw over all of its customers… so PLEASE assist Neo. My option 2 is not paying Neo at all and keeping CC dormant.
also forgot to mention because situation has been so stressful.. I do first option and log into my account and it does nothing because apparently my Neo card is not linked to my profile…
Hi @twizzle2056,
I’m sorry to hear that this experience has been frustrating - it’s not what we want for your first interaction with Neo.
@Youssra_Neo will be able to help support you in working towards a resolution.
@twizzle2056 I’m sorry you’ve had to go through this, especially after already receiving your physical Neo card. I’d like to help get this sorted out for you
I’ll send you a DM. Please reply with the email address or phone number associated with your Neo account so I can verify your account and look into the issue further
Hi @twizzle2056, I just wanted to follow up with some information I think will help you.
You can find all the information about how your new card will be managed.
If you have any addtionaly questions @Youssra_Neo and I would be happy to help.