Something need to be improved

Building Neo
1

Here is some recap of my recent using experience that with Neo. I think there is something that related to communication with the clients could be done better in the future.

The story is I used my Neo credit card on Apr 12/18/27 for my transportation with Lyft. Lyft is under the rewards list (even right now it is still there). I only got one cash back on my 12th’s transaction but miss 18th and 27th. Then I contact customer support regarding that. And I have attached the communication with customer support. Although, Neo gave the right solution. I’ll say there still a lot to be improved on communication that could let clients feel it is transparent and more client centred.

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2

I highly recommend if could add the offers starting date and end date on each merchant that would be better.

3

The only offer I see for Lyft is 5% for first purchase. Which offer did you see before?

4

It gives me 10% cash back at the first time. But right now it’s gone.

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5

It gave yoU 10 percent back on your first ride - it says 85 cents, right? Many rewards or for the first, or first few visits

6

Thanks for your info. I realized that, but right now the offer is over. It needs to be updated timely.

7

We looked into it, and the offer that Lyft has been running (for quite a while) is just a first-time offer. As far as I can tell, it worked as expected.

That said, I appreciate you flagging that first-time offers can be confusing! Maybe there’s room for us to improve there.