Report Missing Rewards Flow

📌 Support
1

I’m not sure if this should be under support or building Neo, but the new method of reporting missing rewards doesn’t allow reporting of standard cash back errors (it requires you to select a Neo partner).

This makes it difficult to report scenarios where you are getting less ‘Everyday Cashback’ than what you should with your card.

2

Hey @JustBrendo! I checked in with the team, and they confirmed this is a glitch - thanks for bringing this to our attention! Your feedback really helped.

The team’s currently working on a fix, and we’ll keep you in the loop once it’s resolved.