I’ve been trying for more than a week to merge accounts. The process doesn’t work. I spent over an hour yesterday in chat with support. They eventually created a ticket and said they would get back to me in 2-5 hours. It’s been more than 24 hours. The deadline is hours away. I’m in chat again and the agent has no idea what I’m talking about. The phone line tells me to hang up and go to chat in the app. What exactly would you people like me to do?
This sounds frustrating. Sorry! I’d do exactly what you did. Hopefully by posting here someone who has a solution can help. Just replying for solidarity
The second agent kept me waiting 20-30 minutes between replies and eventually just went offline without achieving anything. I don’t understand why you don’t want to help me solve an issue with your product.
@B_Griffiths Oh no, so sorry to hear you’re running into this! Did you follow the steps for the Tims to Neo migration? Which specific step is it getting stuck on?
I clicked the link in the Tims email. It had me confirm my phone. Then it had me confirm my email. Then it said accept the merge or don’t accept. I accepted. It said it would email me a link to accept the limit increase and I should do it right away and then it would take up to 10 days. The email for the increase/merge never came. I tried to repeated the process but it doesn’t send the confirmation email so the process stops there. At one point there was a button in the neo app that said combine accounts. I pressed that. It didn’t do anything either. The ticket was submitted by “Cardo” two days ago. He or she said the team would get back to me in 2-5 hours. It’s been two days. There’s been no reply. The second rep “Nathalia” fully ghosted me and did absolutely nothing to resolve the issue and just stopped replying.
Okay, I’ll shoot you a DM shortly so I can assist you further with it
Honestly, when I’m in a situation I need to resolve, I use the chat, and the information is very good. But when I want quick solutions, I use Meta, the artificial intelligence I have in WhatsApp, and it solves my problem right away. However, with both the chat and the AI, you have to explain your problem clearly so they can answer and resolve it quickly, without using words that might confuse them or make them think something else. My recommendation for you is to try it, and I know it will help. Good luck, friend.
Meta AI can’t fix internal systems at Neo (and apparently neither can Neo employees). I said I spoke with human employees for hours and they can’t fix it. Telling me to go ask an external AI is insulting and disrespectful.
@B_Griffiths Sorry about the frustrating runaround you’ve dealt with,
I’ve sent you a DM few days ago on what happened your migration is actually all completed now. Whenever you get a chance, check your inbox for the breakdown
Hope this clarifies things a bit better!
No, you sent me a broken link “to check the status” that doesn’t work and the migration still has not been accomplished.
That link won’t go through because the migration has already been completed. I sent over a DM with the breakdown