I’m trying to use the migration link to move my Secured Tims Mastercard to Neo Financial. However, after verifying my email address and phone number, it’s giving me an error.
Do not respond, that is not a Neo account. I have removed them from Discourse.
Re: the TIms migration — since you have a Neo account but no Neo credit products, you don’t have to do anything. Your Neo card will arrive automatically on renewal date. Is that all good?
Sounds good! Will the Neo replacement card that I get offered come with cashback and web/app access? Because I read that if I just do the automatic migration then that will cause me to be issued a no rewards and phone only support card.
It will come with both of those things, no problem. You can also apply for a Neo card proactively and get started now, if you want to.
@GrantLahring_Neo would you be able to confirm the authenticity of the link that was posted by someone on another thread:
Yup, sorry I’m slow, but that’s legit. The domain is neofinancial.com which is ours.
I tried to migrate/merge my Tim’s card both through the email, the link on Tim app and the link on Neo app. I chose the option to merge my account and get a message that I’ll get an email with further instructions but that email never comes. I tried several times. Not in the junk either. Is it possible that because I have several Neo card it cause a bug? Should I contact support instead? Thanks!
Hey @Antoine_Gagne, thanks for flagging this. Just to confirm when did you submit your information for the merge? Has it been up to 10 business days.
Hello, first time I tried was just when this was announced and the option went live, pretty sure it’s been more than 10 days. I tried a few more time since then and always get the same confirmation telling me I’ll receive an email in the next 10 days but never received anything.
Okay thanks for letting me know. I’d flag this to the team and provide an update shortly.
I’m also having the same issue.
Any update, should I contact Neo support instead? Thanks!
Hey @Antoine_Gagne, so sorry for the delay on this. Just confirmed from the team that it should be resolved by the end of this week.
Hey @matthewwang you need to consent to the process. You have to log into your profile to consent first.
Glad to hear, thanks for the update. Do you know if I will need to resubmit the form to initiate the process?
Which profile? My Neo or Tims Financial one? And where is the consent located within those apps?