i sent an interac to my other account from neo, money has been on hold for 24 hours and they did not even gave it back to me or released it to the destination, but they froze my account and now not even giving the funds back. my money is somewhere in air . also they are not replying my emails. its not even funny, i have not violated any rules
Hi @markst. Thanks for reaching out and welcome to the community.
I’ve sent you a DM to help look into this further for you.
please get back to me in dms
Hi @markst. Just wanted to let you know - I got back to you in DMs.
alex??? where are you? you guys disappeared with my money
Hi @markst. I’ve checked in with the team to see if there are any updates. Your account is still under review and they will reach out to you as soon as there’s an update.
Rest assured, they will be in touch as soon as they complete their review or if they need any additional information from you.