My account was blocked as soon as I transferred my money into it. I received an email eight days ago asking me to send some documents and that I could reply to the email if I had any questions. I sent the documents immediately and have been sending emails ever since without ever receiving a response. However, I have received emails stating that all my money has been received in the account; there’s no problem getting emails from the bank on that front. I find it outrageous to block an account without reason and then not keep me informed. Obviously, I can’t log in to my account. I want my account unblocked and for them to contact me immediately because all my funds are in this account. I absolutely cannot recommend this bank; it’s a complete joke.
Just called customer service and they hang up so I don’t know if he really ask to review my case.
Hey @Cboks I am so sorry to hear this, I should be able to look into this for you. When did you submit the requested documents?
20th of August, as soon I received the email. And I did again this morning
There are many reasons accounts can be restricted, could be they need to do some verification. Can you share any ticket number from any of your interactions?
I just got an email on the 20th and replied to it, I don’t have any ticket number and any confirmation that my email was received.
The reason seems to be : many transactions on my account. That’s normal cause it was just open so I juste send my money on it..
No worries, I am sending you a DM to grab your email address.
Hey @Cboks! I was able to look into what’s been happening with your account, and it looks like the review has now been completed and your account is unrestricted. When you get a chance, could you try signing in to your account and let me know if you’re able to access it?
Thank you very much, all is good now
Thanks for letting us know.