I need help with my account. My account status is “frozen.” I received an email asking me to provide details about an incoming Interac transfer. I replied to the email, but customer support hasn’t responded.
Hi Ben!
Have you tried Support Chat?
It’s always been the fastest response for me.
Hope it works out.
No , because i need to log in and i can’t beacause account frozen . I replied to customer support via email, but they’re ignoring me. I don’t know what to do. My money is stuck at the bank, and I really need it. Can anyone give me some advice on what to do?
When i’ll receive answer to my mail? Or what i need to do
Haven’t you tried to call them? I always get great service over the phone
Hey @Ben, this must have been really inconvenient, so sorry you had to deal with that. Would you happen to have a support ticket number you can share? I’d like to take a look and see what I can find on my end.