Neo Community Support

Community Support
1

Welcome! Here’s how to get help from the Neo community

  1. Create an account here.
  2. Click “Neo Topic”.
  3. Select “Support” as you category.
  4. Describe your situation.

To get the best results:

  • Describe the situation and what you’re trying to accomplish, not just the problem.
  • Be open to creative solutions.
  • Be civil. Everyone here is a volunteer and no one wants to work with a jerk.
  • Questions will be answered by both Neo users and employees.
  • Do not share card information, your full name, or other private information. This is a public forum.

Thanks for being part of the Neo community — and don’t hesitate to jump in and help others if you see the opportunity to return the favour.

— The Neo Community Team