Hola! Grant here from the Neo team. I was a longtime Neo user before I joined the team, love the product, and Iām looking forward to building the community as the function lead.
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Hi. Somehow my bank account was debited $500. Please reverse it and cancel my account. Thank you
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Hi @Sweetmarie72, thanks for posting about this. Iām so sorry to hear about that debit, could you let me know if you have recently applied for a Secured Credit account? If so, after you linked your external account, did you choose a credit limit of $500 when it was asking you how much you would like to deposit into the security fund?
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Yes. But now I would like it cancelled
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Thank you for clarifying. We wouldnāt be able to cancel the transfer from our end sadly. Transfers from external Financial Institutions take 3-5 business days to process. But you may be able to contact them and have them put a stop to the transfer. Otherwise youāll want to go ahead and wait for the transfer to be completed, and then we could look at cancelling the actual application which would send the funds back to where you requested them from.
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Contact who? I donāt want it to happen again
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The institution you requested the funds from, they may be able to stop the transfer if itās not completed already. It wouldnāt happen again unless you went into the application again and chose to make another deposit from your linked account.
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Iām not going to make another deposit. I would like to cancel the whole thing if thatās possible.
Thank you,
Candy Taylor
I understand, the only way you may be able to cancel the deposit without having to wait for the transfer to be completed and then cancel the whole application, would be to try to get in touch with the institution you requested the funds from and see if they can cancel or stop the transfer from happening.
If they are unable to, please wait the 3-5 business days for the transfer to be completed and then get in touch with our support team who can help have the application cancelled.
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You mean there will be another deposit of $500?
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Hello
I need help! I have an old phone number and I canāt log in using it. I canāt change it.
So what do I do?
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Hi @Blackhatyvr, thanks for commenting and welcome to the community! Iām so sorry to hear that you are unable to access your account due to the old number on it! Youāll want to get in touch with our customer support team at 1-855-636-2265 to speak with an agent and receive support to get your number updated. Theyāll be more than happy to help get it sorted out!
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I need help in activating my new credit card suzi
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My go to games
- Black Myth Wukong - the visual are unreal. The environment, atmosphere and storytelling, itās crazy how beautiful and immersive it is. I play it as much for the art as the gameplay
- Dota 2 - my pick for strategy and teamwork. I love every match forces you to think, adapt, and coordinate. Its chaotic but at the same time competitive, probably one of the best games to sharpen decision makings.
Whats yours?
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Tried DotA 2 years ago and it felt like a cut-price version of LoLā¦ I get addicted easily so I dropped it.
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Hi Suzi! 
Card activation is a self-serve process in the Neo app. If you are having trouble activating it, let us know what part is not working for you and we will be happy to help.
It said you guys were having technical difficulties
Hi everybody! Glad to be here! I am a avid Neo user and absolutely love the product. I was thrilled to be invited to be a part of this community. Canāt wait to give some wonderful insight and feedback and build a great product that benefits everybody! Looking forward to you working working with you all.
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Hi everyone, Craig Wanamaker here from the east coast of Canada. I joined Neo last March after researching high reward credit cards. I joined for the World Elite Mastercard and stayed for the no fee accounts, user friendly experience and great cash back. Very impressed with the products so far and hope to be able to suggest some more!
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Welcome aboard, Craig! Thanks for bringing that special east-coast energy. We appreciate it, big time!