Hello! Im Brendan, I’ve been with Neo since 2021! I run my own business, so I am both a business partner and a neo client, and I have a passion for UI so the neo application interface and ease of use makes me happy.
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Hi Brendan, welcome to the community! Thank you for supporting us and we’re glad you are enjoying the app!
What feature from our road-map post do you look most forward to? Let us know by voting or leaving a comment!
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Holy sh*t… how do I GET HELP around here?!
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Hey @DC_CH! I’m Alex one of the community moderators! I’ll send you a DM and get you the help you need!
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Hello. I’m Frederick from Quebec City QC. Canada.
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Hi Frederick! Welcome to the Neo community! What is your favorite part of living in Quebec City?
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Hey Craig I’m having trouble logging in to my neo account
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Hey @Mail_c_Peloao. I’m more than happy to help you out with this!
Sending you a private message to get some more info!
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My account is frozen and i cant get in. I hear you help people with this issue. Please let me know if you can help me asap. Thank you
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Hi @Rwd. Thanks for reaching out and welcome to the community!
I can definitely help look into this for you!
Sending you a DM now.
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Hey. Thank you and my name is Clarence. I live in Toronto Ontario. I chose Neo because I recently did a consumer proposal and Neo is helping me slowly rebuild my credit rating. In my spare time I love making candles.
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Hi Clarence! Welcome to the community!
Glad to hear you chose us to help you out with that! We’re here if you have any questions.
Making candles sounds like such a fun and creative activity! I’ve always been curious: how long does it usually take to make one?
Its such a relaxing activity. Really brings you into the present moment. And depending on what you are making, it could be anywhere from a half hour to a few hours. I made me mom a chess set out of candles for christmas last year and thst took me a few weeks.
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Hi I’m RICHARD MCCANN am from ON
Hi @RICHARD_MCCANN. Welcome to the community!
If you have any questions, please feel free to reach out to myself or @Sana-Neo directly. We would be more than happy to help!
Also, I went ahead and removed any personal info from your comments, just to keep things private and secure.
Is there a timeline for when my existing mortgage would be viewable through the Neo App? What features are going to be coming along with viewing the mortgage?
Hi @rclinton. Just wanted to keep you in the loop - I’ve replied to your other post here about viewing mortgage details in the Neo app.
As soon as we have more info to share about the feature going live, we’ll make sure to follow up with you.
I’ve also sent you a DM to get your info to add you to our follow-up list.
Someone stole money from my card and Neo said i’m not eligible for a dispute because i didnt report it stolen??? Like how the fuck am i supposed to know it’s about to be stolen?
Hi @helloworld. Just wanted to let you know that I’ve responded to your other post here and have sent you a DM to look further into your concern.
Looking forward to hearing back from you!
Hi everyone! 
I’m LUX, a proud Neo customer for the past 2 years. Neo has become a favorite not just for me, but also for my family and friends — we all love what Neo stands for and how it’s reshaping the Canadian banking experience.
I work in the MVNO space, where we’re fighting a similar battle: challenging the traditional giants and offering Canadians smarter, more flexible options. It’s inspiring to see companies like Neo doing the same in the financial world, and I’m excited to be part of this community.
Looking forward to connecting with others who believe in this mission too!