I'm trying to reset my account and mail is not coming on email ID

Community Support
1

I’ve tried restting my account multiple times but there is mail in my inbox
is there any solution to this?

3

Hi @RohitSabharwal. Thanks for reaching out and welcome to the Neo community!

I’d love to help you out. Just to make sure I understand:

  • When you mention “resetting your account,” are you referring to issues with resetting your password?

  • Regarding your email, are you experiencing issues with your mailbox being full?

If you could share a bit more about the specific issues you’re encountering, I’d be more than happy to help out.

5

I’ve tried to reset my account password multiple times but i never received mail in my inbox as it should be there

6

Hi @RohitSabharwal, I will reach out to you shortly to look into this for you, talk to you soon!

7

Hi Alex could you please tell me what to do because I’m having the exact same issue. I just sign up for Neo hoping to apply for a prepaid credit card but I have not received the reset password email. I checked on all folders and there is none from Neo Financial. Thank you for your help!

8

Hey @AlejandraB, welcome to the community! :tada:
Just wondering if you might already have an existing Neo Financial account linked to a different email address?

9

Its all good now thank you.

10

Thanks for letting us know.